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Refunds, cancellation and subscription policy

[Company legal name] ("Zero Entry", "we", "us") Effective date: [effective date] Version: 1.0 (draft for legal review)

1. Overview

This policy explains how Zero Entry subscriptions work, how to cancel, and when a refund is available. It applies alongside our terms and conditions. By subscribing you agree to this policy.

2. Subscriptions and billing

  • Zero Entry is offered on subscription plans. The features and price of each plan are shown at signup and on our pricing page.
  • Subscriptions are billed in advance, monthly or annually depending on the plan you choose.
  • Prices are in Botswana Pula and, where applicable, include Value Added Tax at fourteen percent. Any tax will be shown on your invoice.
  • Your subscription renews automatically at the end of each billing period unless you cancel before it renews.

3. Free trial, if offered

Where a free trial is offered, you may use the plan for the stated trial period at no charge. If you do not cancel before the trial ends, the subscription begins and the first payment is charged. The trial terms are shown when you start it.

4. Cancellation

  • You may cancel at any time from your account settings, or by contacting us at [billing email].
  • Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for.
  • We do not automatically refund the remainder of a period on cancellation, except as set out in section 5.

5. Refunds

  • Monthly plans. Monthly fees are generally non refundable once the period has begun, because the service is delivered continuously.
  • Annual plans. If you cancel an annual plan, you may request a pro rata refund of the unused complete months, less any discount that was conditional on the annual term. Contact us within [number] days of the charge to request this.
  • Service failure. If the service is unavailable for a materially long period due to our fault, contact us and we will consider a credit or refund in proportion to the disruption.
  • Billing errors. If you are charged in error, tell us within [number] days and we will correct it and refund any overcharge.
  • Refunds are made to the original payment method within [number] business days of approval.

6. Changes to plans and prices

We may change plans, features or prices. We will give you reasonable notice of any price increase before it applies to your renewal, so that you can cancel if you do not wish to continue.

7. Downgrades and upgrades

You may change plans at any time. An upgrade takes effect immediately and is charged pro rata. A downgrade takes effect at the next renewal. Some features and data limits differ between plans, and a downgrade may restrict access to features used on a higher plan.

8. Non payment

If a payment fails, we may retry it and may suspend access until payment is received. We will contact you before any suspension where reasonably possible.

9. Consumer rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2018 or other applicable law.

10. Contact

Billing and refund queries: [billing email], [phone].